Leamington Family Health Team
Programs
FAQ

What is an Family Health Team?
A Family Health Team (FHT) is an appraoch to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care for you - the patient.  Designed to give family physicians support from other complementary professionals. Our Family Health Team consists of Family Physicians, Nurse Practitioners,  Dietitian, Nurse Educators, Social Workers, Pharmacist, Chiropodist, Registered Nurses, Registered Practiical Nurses and Support Staff. working collaborately , each utilizing their experience and skills so that you the patient receive the very best care, when you need it, as close to home as possible.


 What is your referral policy?
If you would like a referral to see a new specialist, this must be discussed with your physician.  New referrals are not done by phone.  You can advise front reception if this is a recurring referral and they will notify your physician as they may be able to re-refer without seeing you.

 

Who can see your allied health professionals?
Only patients of the Leamington & Area Family Health Team have access to our Allied Health Professionals once their physician makes a referral.  Unfortunately patients of outside physicians are not able to make appointments, even if their physician makes a referral.

 

How can I get test results?
To obtain test results, you must book an appointment with your physician.  Once the results are available in the office and have been reviewed by a physician, if you still have concerns you may call the office to book an appointment.

 

How do I book a follow-up appointment?
If your doctor wants you to book a follow-up appointment, make sure to book your appointment with reception before you leave the office.  Many times the physicians are booking a few weeks ahead, and we need advance notice to make sure you are seen in the proper time frame.

 

How do I get a prescription renewal?
Always bring all of your medications to your appointments in their original containers to review with your physician.  Make sure that you have enough medication to last you until your next appointment.  If you prefer to have your prescriptions renewed without an appointment, you may call your pharmacy and they fax our office a prescription renewal form.  Depending on your physician, there may be a charge for a renewal without an office visit (as this is an uninsured service).  Having your prescription renewed this way may take up to 72 hours.

 

How do I become a patient of the Leamington & Area Family Health Team?
The “Request to be a Patient” form is available both at the office, and online.  This is the first step in becoming a patient; however it is only a request.  After having filled the application out, our office must contact you.  This could be a long process depending on patient vacancies, and whether any physicians are accepting patients.

 

What happens if I miss an appointment?
You may be billed for any appointment that is missed.

 

Is the Leamington & Area Family Health Team a walk-in clinic?
No.
 

 

Can I be seen without an appointment?
Certain injections, suture removals, and urine testing for urinary tract infections do not require appointments and can be seen by our nursing staff Monday – Friday from 9:00AM-12:30PM, 1:30PM-4PM.  All other walk-in requests will be booked appointments.
 

 

Do you have a lab?
There currently is a laboratory in the building adjacent to us.  They can be reached at (519) 258-1991.
 

 

Are all services covered by OHIP?

No, many services are not covered by OHIP.  The following are not covered by OHIP and there may be a fee:

  • Forms such as insurance papers, work or school notes
  • Driver’s Physicals
  • Faxing/photocopying when provided for a third party or patient’s personal use
  • Transfer of medical records at the request of the patient

For more examples of services that are not covered by OHIP :  https://bitly.im/3jzBG

Any questions regarding payment should be discussed with your physician.
 

 

Why do I need to bring my OHIP card?
Presenting your valid OHIP card is necessary at each visit as it provides proof that you currently are eligible for OHIP.  Even though much of this information is stored in the office, there could be a fee for not providing proof of your insurance.
 

 

What is the Saturday Clinic?
The clinic held on Saturdays is an Urgent Care Clinic in which patients are seen on a first-come first-served basis for urgent problems.  This is the only time that patients can be seen without first booking an appointment.  We are not able to estimate wait times as we do not know what sort of problems will be seen.  We are not able to advise as to which of our doctors will be working the day of the clinic, as this could affect your decision to receive care.  The clinic is open most Saturdays, however not holiday weekends. 
 

 

What can I do outside of office hours if I need care?
If you have an urgent problem, go immediately to the nearest Emergency Room.  If you would like to speak to a nurse call TeleHealth at 1-866-553-7205.
 

 

Will I always see my family physician at my appointments?
Not necessarily.  Our office is a teaching facility, and you may be booked with a resident or student within the medical field.  You may be seen by another physician or a nurse practitioner should you have an urgent problem that requires you to be seen sooner than when your physician is booking.  You may also be seen by an allied health professional or nurse educator (at the discretion of your physician).